Having payment or checkout problems?

Should you have any problems making a payment online, try using a different browser and/or clearing your browser cache. If you still have problems paying we will be happy to help: you can telephone us on 01625-501643 or email us at

How we show prices on our store

Prices on our website include UK sales tax (20%). Customers with a shipping address outside of the UK & EU Union will not be charged this tax. You lucky folks pay the lower price - no tax!

By default, out store shows prices in GBP. As an aid to overseas customers, the SOTABEAMS web-store will display  prices in various currencies (box on top right of each product page), these are estimated costs only. At the checkout the final amount will be taken in UK pounds (GBP). Your card company (or bank/Paypal) will handle the currency conversion automatically. The rate that they give you is not in our control.

NOTE: some countries charge import duties and other taxes. These are often collected on behalf of your government by the shipping company. Shipping companies invariably charge for this service. SOTABEAMS is not responsible for the payment of import taxes or other associated charges. Payment of these taxes is the responsibility of the purchaser.

Making payments

We use Paypal to process website payments. You do not need a Paypal account to buy from us. You can pay with all major debit and credit card.

Placing orders by telephone 

Orders can be places by phone. Our telephone number is 01625-501643 (UK number).

Other payment methods

For larger order (over £150) we have bank accounts in the UK, USA, Australia and Germany and we can accept payments by bank transfer in GB Pounds (GBP), US Dollars (USD), Australian Dollars (Au$) and Euros. Contact us for details if you wish to pay this way.


Our Privacy Policy is here.