Where is my order?

Where is my order?


If you received an email telling you that your order has been sent it will have been sent on that day (occasionally carriers will collect it from us on the next working day). If you opted for the cheapest shipping option, there will be no tracking so we cannot tell where your order is.

If your paid for a premium tracked service, the tracking information provided is the only information available - we do not have more information.

It is common for packages from split shipments to arrive some days apart.

Although the situation is currently better than it was in 2020, the effects of COVID-19 are still causing occasional delays to parcels: workers may be off sick, there are very few flights carrying airmail and many countries have new import processes.  Your order may take longer than usual.

When to worry?

UK orders - 15 working days (3 weeks)

European orders - 20 working days (4 weeks)

All other destinations (USA etc) - 25 working days (5 weeks)


Our general shipping page is here.