Where is my order?

Where is my order?


If you received an email telling you that your order has been sent it will have been sent on that day (occasionally carriers will collect it from us on the next working day). If you opted for the cheapest shipping option, there will be no tracking so we cannot tell where your order is.

If your paid for a premium tracked service, the tracking information provided is the only information available - we do not have more information.

It is common for packages from split shipments to arrive some days apart.

At the present time the coronavirus is causing significant postal delays: workers are off sick, there are very few flights carrying airmail and many countries have new import processes. Postal services are also becoming overloaded as they see a huge increase in online shopping orders. You should expect your order to take longer than usual.

When to worry?

UK orders - 15 working days (3 weeks)

European orders - 20 working days (4 weeks)

All other destinations (USA etc) - 25 working days (5 weeks)

***with the current crisis, even these times may be extended***


Our general shipping page is here.