Having payment or checkout problems?
If you are paying by card directly on the checkout page, note that it sometimes asks for your postcode (for the card billing address) in the box where you enter your card details. When this happens, the "Postcode" prompt only gets added to the box after typing part of the card number, so it is easy to miss. If you are getting error messages about an incorrect postcode when trying to pay, then this is probably the cause.
Otherwise, using a different browser and/or clearing your browser cache can sometimes fix any issues.
If you still have problems paying we will be happy to help: you can email us at firstname.lastname@example.org or telephone us on 01625-501643
How we show prices on our store
Prices on our website include UK sales tax (20%). Customers with a shipping address outside of the UK will not be charged this tax - prices should update to the ex-tax ones after entering the full shipping address on the checkout page.
NOTE: some countries charge import duties and other taxes. These are often collected on behalf of your government by the shipping company. Shipping companies invariably charge an administration fee for this service. SOTABEAMS is not responsible for the payment of import taxes or other associated charges. Payment of these taxes is the responsibility of the purchaser.
By default, our store shows prices in GBP, but we do also accept payments in USD or EUR. The currency that you will be billed in is the one that is selected (from the dropdown box on the top left of each page) at the time you start adding items to the cart, as long as this currency is GBP / USD / EUR.
To change the billing currency after adding any items to the cart, the cart needs to be completely emptied then all items re-added. The billing currency will be confirmed in the order summary on the checkout page.
Product prices are set in GBP, and the USD and EUR prices are calculated from these. This means that the USD and EUR prices may change from time to time based on exchange rates.
As an aid to overseas customers who do not use GBP / USD / EUR, our website can also display prices in various other currencies (dropdown box on the top left of each page), these are estimated costs only. If one of these other currencies is selected, then at checkout the final amount will be taken in UK pounds (GBP). Your card company (or bank/Paypal) will handle the currency conversion automatically. The rate that they give you is not in our control.
We use either Paypal or Stripe to process website payments, depending on which option you select at checkout. Both of them accept all major debit and credit cards.
If you select the "Credit Card" option when paying, the checkout page will show a box for you to enter your card details into, and the payment will be processed by Stripe. If you are getting error messages about your postcode, please see the "Having payment or checkout problems?" section at the top of this page.
If you select the "Paypal" option, the payment will be processed by Paypal. You will be taken to Paypal's website to complete the payment when you click "Pay". You can pay using your Paypal account, or by card without needing a Paypal account (look for the "guest checkout" button).
Placing orders by telephone
Orders can be placed by phone. Our telephone number is 01625-501643 (UK number).
Other payment methods
For larger orders (over £150) we have bank accounts in the UK, USA, and the EU and we can accept payments by bank transfer in GB Pounds (GBP), US Dollars (USD), and Euros. Contact us for details if you wish to pay this way.