Please do not use Facebook or Twitter to contact us. We don't check them often so we can easily miss your message! Better options are:
Email us:
sales@sotabeams.co.ukEmail is usually the best way of contacting us, especially for technical queries.
If you are having trouble placing an order through our website, you can email us a list of items and your delivery address, we will then process the order manually and send you a Paypal invoice to pay (please do not send card details by email).
Or you can phone us during working hours and we can take the order and payment over the phone.
Telephone us:
Our opening hours vary a bit due to flexible working, but there is usually someone in the office between at least 10am to 5pm (UK time), Monday to Friday, and often a bit earlier and later as well.
Although we do not have a physical shop suitable for the general public to visit and browse, you are welcome to collect orders from us (such as if you live nearby or are passing through the area, and would like to save on postage). If you contact us in advance with details of what you would like, we will make sure to have the items ready for you. You can then pay during collection using cash, card, or contactless. Or you can order and pay through our website and select the 'Collect from factory' option.
If you would like to collect an order from us outside the hours listed above, we recommend contacting us beforehand to check when we will be here. We will try to accomodate collections outside these hours if given advance notice.
We are closed during weekends and bank holidays.
You can even write to us:
SOTABEAMSUnit 1 The GreenGreen StreetMacclesfieldSK10 1JHUnited KingdomNote: our address was previously shown as, and is still listed in some places as: "Unit 1 The Green, Fountain Street, Macclesfield, SK10 1JN". We are still in the same physical location, but Green Street is a more accurate description of where the entrance to our unit is. "The Green" is a large building at the corner of two streets. The longest frontage is along Fountain Street, but the door to our unit is around the side of the building on Green Street. Royal Mail have therefore clarified our address as being on Green Street.
Letters or parcels sent to the Fountain Street address should still reach us, but delivery drivers will be able to find the Green Street address more easily.
SOTABEAMS is a trading name of Engineered Communications Solutions (ECS) Ltd.
Company registered in Cardiff No. 3609930.